Senior Writer Organizations often don’t measure the cost of IT inefficiency, but it can be huge

Organizations often fail to measure the cost of IT inefficiency, even though its impact can be significant. Inefficiencies such as slow help desk support, excessive “meta work,” and unresolved technical issues can cost enterprises millions of dollars annually and lead to multiple hours of lost productivity per employee each week.

Despite these losses, many companies lack clear visibility into where time and resources are being wasted. As a result, inefficiencies remain hidden within day-to-day operations, making them difficult to quantify and address systematically.
Improving measurement and transparency is seen as a key step toward reducing these costs. By identifying bottlenecks and tracking the real impact of IT performance on employee productivity, organizations can better prioritize improvements and reduce the overall burden of inefficiency.

Based on cio.com story by Grant Gross, Apr 7, 2026